Archived posting to the Leica Users Group, 2015/07/03
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I have been in battle with Adobe as well. I have CS6 Master (I have found out for some reason the volume version), CC 2015 photo and stand-alone Lightroom 6. Up until the latest versions it did what I wanted, CS6 and CC2015 on my main machines and Lightroom on the others. Latest updates cannot tell that I have 4x Lightroom licences and I have to split that over two accounts, not that Adobe can do that as I have to cancel and renew. Then there satisfaction surveys have not opened in any browser I have tried (both Mac and PC). Very far from impressed.... john -----Original Message----- I use a Windows 7 machine and Windows Explorer as my browser. I have a copy of LR4.4 and PS 2014 on my machine, they are not the subscription versions. I bought a prepaid subscription card for 1 year for the SW. No big deal you say... Wrong! I spent an hour trying to figure out why I could not install the SW.. I called Adobe ( finding a phone number to use took me another half hour, I finally found it by Googling Tech Support Adobe Person) and reached a more older than younger tech support man, from his accent, he was Indian. He goes through my story, and makes a suggestion. use another browser.. I tried to say NO, but he was pretty insistent. I relented, and while he was on the phone, I downloaded and installed Mozilla Firefox. Tried again and pretty amazingly, it worked... So I asked, why does your installation SW not accept the #1 browser in the world? His reply still astounds me... Sometimes it works, sometimes it does not and another browser works. Other times the other browser does not work.. And he rattled off this reply as if he had said it 1000 times before.. I have a name I use for problems like this... Crap Software. Caveat Emptor. Frank Filippone Red735i at verizon.net