Archived posting to the Leica Users Group, 2015/06/09
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]They should take a customer service lesson from those "Hipster" camera people over at Fuji. :-/ Montie > Leica must have set a record in the case of my M9. The local camera store, > Keeble & Shuchat, saw weirdity on my sensor when cleaning it and sent the > camera in to Leica. This was last December. Every time I phoned Leica, > they said they wanted a picture that showed the problem. First, I sent > them a jpg that showed the problem clearly. They weren?t happy; wanted a > DNG. The DNG was 5 meg too big for email, so I put it on an SD card and > mailed it to them. > > Today, for the third time, I phoned Leica, and got an extremely testy lady > who wouldn?t tell me anything other than that it needed a new sensor. She > said that since a camera store sent it in, they were technically the > customer and that I needed to go through them. > > I just phoned them and heard that they encountered some of the same > nonsense: had to send them a picture as if they weren?t capable of putting > a card in the camera and taking the picture themselves. I told the repair > wallah at Keeble that I saw no sense in replace the sensor with another > that would have the same problem. I wanted a quote on an upgrade to an M > 240. He told me that he could get the quote in a day or two and would > phone me. > > So, total idiotic communication failure has wasted six months. Well, in > that time, I?ve managed to learn how to avoid the firmware bugs in my > Fujifilm X100S -:) > > > > Herbert Kanner > kanner at acm.org > 650-326-8204 > > Question authority and the authorities will question you.