Archived posting to the Leica Users Group, 2011/08/04

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Subject: [Leica] OT: Great Customer Service
From: charcot at comcast.net (Charcot)
Date: Thu, 4 Aug 2011 17:05:27 -0600
 
I'm on this rant about how poor customer service is in this country.  You 
know how they say that a grateful customer tells only one person and a 
pissed off customer tells ten?  Well I'm trying to reverse that by telling 
people of great customer service.  Datacolor is  where I purchased a 
calibration kit - they sent the wrong one.  No questions asked they shipped 
the proper product and said they'd wait for the mistaken one to ship back - 
they gave me a prepaid slip to use.  Emails were reassuring and timely.  
Just wanted to let people know about this.

ernie nitka