Archived posting to the Leica Users Group, 2011/08/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Ten days ago yesterday today I shipped my M9 to Leica in New Jersey for cleaning and inspection of the sensor for a bright pixel I noticed when changing lenses. Then yesterday I got a letter, sent through the US Postal Service asking me to send a cd or SD card showing image problem. So I called Leica service to try to understand why they didin't email or call me for this to expedite the service period as I am a working photographer and dependent on having my camera here where I use them to earn a living. I got no live person but a message to leave my number and someone would call me back before the end of the day. No one called me back. Near the end of the day I called again and got the same recorded message. I repeated my request for someone to please return my call. It didn't happen. Today I called Leica in New Jersey and this time got Carmen on the phone. She checked the status of my camera and said I should get it back around the 15th of September. I told her forget about it, just send my camera back I need it to work, seven weeks was too long to take to clean a camera, plus I have a wedding coming up and I use the Leica in conjunction with my Nikon in my business. She agreed that seemed to her a rather lengthy time of service so she said she will talk with the technician and see what they could do but there are a lot of cameras in the queue for service. She said she would call me back in 2 hours. Several hours later Carmen called me back and said she thinks they could have my camera out around the middle of August. I can only hope that it will arrive before the wedding. Nikon has the NPS, Nikon Professional Service to speed up repairs for working photographers. I have seen amazing turn around time with Nikon. I suggest Leica incorporate something like that, as not all of their users are retired , some actually work. Awaiting the return of my M9. David David English daveenglish at mac.com 415-331-2085