Archived posting to the Leica Users Group, 2010/09/17
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Hi Nathan, George, Leica don't have their own repair in Japan, but their have an authorized repair person. However, I heard that Leica will soon be opening a store in Ginza, Tokyo, after the model of the London Leica Store. If that is not too far away, then I might wait until that happens. Just set my ISO to 160 and 320 until then. The authorized centre here does not deal with sensors. I sent Solms' an e-mail linking to the dachsund photo, and stating that I don't wish to pay for an expensive re-import of the camera. Maybe she can think of a good solution. I think Leica's numbers aren't so huge, concerning these cameras, so yes, I am disappointed with this fault seeing as the camera has just been returned to me only a three weeks ago. In their favour, I will say that Leica are good to deal with on the phone. They made an error in the return date of my camera, scheduling to reach me by UPS when I was already due to be on my return flight to Japan. I told them the problem (their mistake, as I told them two times, in advance, when I needed the camera returned by) and I suggested that they ask UPS to upgrade the parcel, which had already been collected by UPS. They acted on this suggestion, and the camera reached me the day before my flight. Also, Andrea was a pleasure to deal with on the phone, was quick to acknowledge their mistakes (rather than talk around them) and was keen to ensure satisfaction. Peter Cheyne