Archived posting to the Leica Users Group, 2010/03/12
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Tina Manley wrote: >I am firmly convinced that posting complaints on the world-wide web results >in better customer service. I think most companies have someone monitoring >Google these days. In the box with my Precious was a postage-paid customer satisfaction survey form. The lens returned in fantastic condition (SWMBO asked if it was a new lens), telephone & e-mail contact was entirely satisfactory, but I gave them a very low score for turnaround time. OTOH at nearly three months this repair was almost a month quicker than the last time it was repaired. Doug Herr Birdman of Sacramento http://www.wildlightphoto.com