[Leica] Great service from Digital Depot (UK)

[photo at frozenlight.eu (Nathan)]

This is only of interest to people on this side of the Atlantic, but  
I thought I would mention a shop that now has given me great service  
on three occasion, Digital Depot in the UK (www.digitaldepot.co.uk).  
The most recent experience is a nice illustration that good customer  
service can best be demonstrated by the actions taken by a shop when  
something goes wrong.

A couple of weeks ago I ordered the E420 with the 25mm pancake lens  
from them and had them ship it to my son in Bath to save on postage.  
I opened the package yesterday and saw that the lens was missing from  
the otherwise pristine Olympus box (which said "E420 pancake kit" on  
it). I immediately called the shop to complain. The chap at the other  
end was very helpful and apologetic. When I said that Olympus may  
have made an error--we are all human, after all--he said that it was  
more likely that one of the shop employees had sold the lens to  
another customer and forgotten or neglected to mark the box. In any  
event, they would send me a 25mm immediately. This morning it arrived  
in Bath, having been overnighted to me (I had mentioned that I was  
leaving Wednesday).

I will wholeheartedly recommend this shop to anyone in the UK and  
Europe (thanks to the weak pound at the moment the prices are quite  
competitive).

Nathan

Nathan Wajsman
Alicante, Spain
http://www.frozenlight.eu
http://www.greatpix.eu
http://www.nathanfoto.com

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