[Leica] OT: Apple computer repair

[Frank.Dernie at btinternet.com (Frank Dernie)]

Mine was a general comment about the expensiveness of being able to  
provide a drop everything instant service to people who walk in  
unannounced with faulty goods. Nothsupport of Apple, who's service in  
the UK is SLOW in my single experience.
My PC is fixed as required by the IT dept at work, they don't do  
immediate fixes either but schedule the work in. It may be that the  
job takes 1 hour but the technicians usually have 3-5 days worth of  
prior commitment.
Frank

On 20 Mar, 2007, at 20:04, Nick Roberts wrote:

> If they've the time to diagnose this issue, they've the time to fix  
> it. If they're quoting 3-5 days, they're taking the proverbial.
>
> Anyway, sorry, I've broken the 14th  Commandment - thou shalt not  
> criticise Apple in any way, shape or form, so I'll shut up now. ;)
>
> Nick
>
> ----- Original Message ----
> From: Frank Dernie <Frank.Dernie@btinternet.com>
> To: Leica Users Group <lug@leica-users.org>
> Sent: Tuesday, 20 March, 2007 7:46:31 PM
> Subject: Re: [Leica] OT: Apple computer repair
>
>
> Nick,
> In order to have instant service for somebody who just shows up a
> service centre unannounced they would have to either drop the project
> they are on to start repairs on their unannounced arrival immediately
> or to have spare technicians hanging around on the off chance that
> somebody may show up wanting instant attention.
> Not a very intelligent business model.
> Frank