Archived posting to the Leica Users Group, 2003/08/01
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I emailed Mr Horn about the policy so I'm guessing this is the reason I got this email today: >Dear Leica User: > >As you are aware, several weeks ago, Leica Camera Inc. instituted a >policy of restricting sales of all parts that required special >tools, special expertise or special test equipment to all outside >parties. This change was based on an increasing level of customer >complaints pertaining to repairs of their Leica equipment done by >outside parties. While acknowledging that there are some excellent >repair facilities outside of Leica Camera, there are also many >repair outlets that do not provide the level of service that Leica >customers are entitled to. > >There are many Leica owners that are not as well informed about >repair facilities as LHSA members, or members of the LUG, and >therefore have not always had the positive service experience that >you have had. > >We appreciate having customers that care enough to take the time to >provide us with their valuable feedback. As a result of this >feedback and your desire to be able to choose your service provider, >we have rescinded the above policy effective immediately. > > > >Roger W. Horn Raymond Tomaselli >President, Leica Camera Inc. V.P. Operations, >Leica Camera Inc. - -- Craig Zeni - REPLY TO -->> clzeni at mindspring dot com http://www.trainweb.org/zeniphotos/zenihome.html http://www.mindspring.com/~clzeni/index.html WARNING: Above message may contain nuts or nut products. - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html