RE: [Leica] 35 Summilux from KEH, should I complain?

["Kit McChesney | acmefoto" <kitmc@acmefoto.com>]

With all due respect, perhaps we should reserve judgment on a case like this
until we know the details in specific. Neither accuse the person who had the
bad experience with being a grumpy sod, nor assume that the repair person
can do no wrong, regardless of whatever.

Best not to be an apologist for anyone, so I've been told by a source VERY
close at hand. ;-)

Lighten up!

Kit

- -----Original Message-----
From: owner-leica-users@mejac.palo-alto.ca.us
[mailto:owner-leica-users@mejac.palo-alto.ca.us]On Behalf Of John
Collier
Sent: Wednesday, March 19, 2003 5:16 PM
To: leica-users@mejac.palo-alto.ca.us
Subject: Re: [Leica] 35 Summilux from KEH, should I complain?


These are general statements arising from but not based on anyone in
the below situation:

The best are not just known for how good they are but also how well
they deal with their problem repairs. EVERYONE MAKES MISTAKES OR MISSES
THINGS. The best may make fewer but they still make them. I judge my
repair experts by how well they do with their very occasional problems.
When you work on cameras that are up to eighty some years old, there
will be problems and come backs. If your repair person is a grumpy sod
who NEVER makes mistakes, I suggest you find someone else.

I judge customers by how well they handle service problems with their
gear. Service problems will arise PERIOD. If you are a grumpy sod who
blames everything on the last person to touch your gear, you will never
get to be a repeat customer of mine or anyone else. Lighten up!

John Collier


On Wednesday, March 19, 2003, at 04:30 PM, Austin Franklin wrote:

> Patrick,
>
>> I did have a Canon 50 f/1.2 screw mount lens serviced
>> by Focal Point.  Apparently, VanStelten used a GREASE
>> with a high viscosity.  It migrated over a period of 9
>> months, and a total of TWO rolls of film using that
>> lens, no extreme temperatures either in use or
>> storage.  Because it wasn't oil, the grease caused the
>> blades to bind and rendered the lens unuseable. Even
>> under examination, because of the use of grease and
>> not oil, there was no shiny telltale sign. Your case
>> is totally different, but mine is an example of
>> improper repair technique, and probably improper
>> volume of lubricant.
>
> This is an astounding story, Patrick.  John is the best known lense
> repair
> expert on the planet.  This is the very first, out of hundreds of
> people
> I've known use him, that I've heard a thing bad.
>
> Did you call him and ask him about this?  If not, why not?  If so,
> what was
> the rest of the story?  I just can't imagine him doing as you suspect,
> "botching" a repair, or him not making it right for you if in fact he
> was at
> fault for some reason.

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