RE: [Leica] Warranty Issues

["Austin Franklin" <darkroom@ix.netcom.com>]

Hi John,

> 1) All officially imported and distributed gear comes with an
> international warrantee period.

Ah, OK.  The three boxes I have that are US versions clearly marked on the
box do not contain International Warranty cards, only Passport cards.  I'll
ask a friend of mine.

> 2) We have largely NOT been talking about grey equipment. Grey
> equipment does not come with a two year international warranty period.

Of course it does.  If the warranty is transferable, and the ONLY people who
can sell Leica gear in the first place are Leica authorized dealers, then it
MUST come with the warranty.

> Grey equipment can be repaired under warrantee ONLY at Leica AG.*

I still do not believe that is legally correct, given the wording of the
warranty, but I won't argue that point.

> So
> you would have to ship the camera at your expense to Germany for the
> warrantee repairs to be done.

Now that I KNOW isn't true.  Read the International warranty that I posted,
item 4.  It clearly says "return....to the Leica Camera or A Leica Camera
Agency".

> If you send the gear to a Leica USA (or
> elsewhere) they will either repair it at your expense or send it to
> Leica AG at your expense.

The warranty does not say that.

> For some reason (they are broke?) you can phone the factory and, if the
> order is large enough, bypass the authorized distributors.

Yes, but the factory, for any and all legal purposes, IS an authorized
distributor.

> Also it
> seems that authorized distributors can dump their product unofficially
> into another market with NO support (no support = low price).

Why do you say it has NO support?  That's not what the warranty card says.

> This may not seem fair to you but I am just reporting the facts not
> apologizing for them.

I'm not agreeing that your facts are correct.

Regards,

Austin

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