Archived posting to the Leica Users Group, 2003/01/24
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Update on Leica M7 with loose top plate. I received a brand new replacement M7 today sent via FedEx priority overnight at no charge as promised by Henry. This camera definite looks fine and the top plate is nice and tight. I can't wait to run some film through it and try it out. Now if only the weather will cooperate. Thanks to all of you who took the time to comment on this evidently rare problem and share your experience with B&H. I also wanted to commend Henry at B&H for personally following up on this and Roger Horn at Leica USA who also stood behind the camera for a full resolution to my problem. Tom Henson Freezing in Houston, TX - -----Original Message----- From: Tom.Henson@bakerbotts.com [mailto:Tom.Henson@bakerbotts.com] Sent: Thursday, January 23, 2003 2:57 PM To: leica-users@mejac.palo-alto.ca.us Subject: RE: RE: [Leica] Loose Top Plate on M7 (now OT about businesses) Well, after reading the many positive posts about B&H and your combined experience with them, it certainly makes me feel all that much better at having to wait for another camera. I also wanted to let those know that were following this post that I just received a personal email from Roger Horn, President of Leica, USA. In it, he expresses his concern about this defect and acknowledged my disappointment. He assured me that "B&H is one of the best photo retailers in the USA" and also that "Leica will stand behind anything that needs to be done." He is also going to forward information about this defect onto Solms for following up. I don't know if that means after getting the camera back and inspecting it in NJ. At any rate, I think this shows that problems can and will happen to best of things. But, as one LUG member so eloquently put it below, it's the service after the problem that really counts. In this day and age of enlightened Internet connectivity, human contact still has it's place. Tom Henson - -----Original Message----- From: Frank Farmer [mailto:frankandaubrey@mindspring.com] Sent: Wednesday, January 22, 2003 10:40 AM To: leica-users@mejac.palo-alto.ca.us Subject: Re: RE: [Leica] Loose Top Plate on M7 (now OT about businesses) Actually, I have also always had a good experience with B&H. I don't know Henry though. It seems to me that when something goes wrong, it is a great business opportunity for the business to KEEP a customer. Sounds funny, but the places that keep my business are the ones that make me happy when something screws up. I know that sometimes things are going to get screwed up. If you handle that situation properly, I'll be happier leaving after the screw up than I would've been leaving if everything was ok in the first place. B&H has always been easy to deal with for me. Granted, I've only bought a couple of cameras and a number of lenses. I'm no pro. But, I like them. Way to go Henry. Frank - -------Original Message------- From: Tom.Henson@bakerbotts.com Sent: 01/21/03 01:51 PM To: leica-users@mejac.palo-alto.ca.us Subject: RE: [Leica] Loose Top Plate on M7 > > I just heard back from Henry at B&H and he has already followed up > with two people at Leica USA on this. He seemed every bit as concerned as I and evidently Leica USA is also very intereseted. Henry has assured me that I will be getting a brand new M7, not the one I returned. He even went the extra mile and will refund my shipping cost for sending it back. I thank Henry for his help and applaud the ability of a large company like B&H to please the customer and make it right. I know sometimes dealing with a large company the size of B&H can be frustrating, but making Henry aware of this problem made all the difference. That says a lot about Henry and for B&H. Tom Henson - -----Original Message----- From: Austin Franklin [mailto:darkroom@ix.netcom.com] Sent: Tuesday, January 21, 2003 10:27 AM To: leica-users@mejac.palo-alto.ca.us Subject: RE: [Leica] Loose Top Plate on M7 Tom, > I did not fill out the warranty card (thank goodness) and expect that > B&H should simply send me another new M7 as a replacement. Probably not...someone will take a screwdriver out of their drawer, and tighten the screws and send the same camera back to you. It's an open box, and they can't sell it as new now... Austin - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html