Archived posting to the Leica Users Group, 2003/01/22
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Perhaps I reported this a long time ago, but if so, it's worth repeating. When I decided to make the plunge into Leica, not easy on a retired budget, I phoned B & H and they had an M6 classic and an M6 TTL for $100 more. I decided on the TTL. Then I asked about a 35 mm lens. The salesman said that he had one, but that it was pretty worn and I had just bought a very nice camera. He said he didn't want to sell me such a beat up lens. I couldn't believe it. A salesman turning down a sale! For the next few weeks, I phoned B&H, but nothing had come in, and I finally bought one from KEH. I was also impressed with KEH. I ordered both the lens and a lens hood. The hood got temporarily lost in the packing, and I thought they had omitted it. I phoned, and they said they would send me another. A few minutes later, I found the hood, called them back to tell them to forget it. That was also amazing--their willingness to take my word for it that a fifty buck item had been overlooked. Herb Original message----------------- I just heard back from Henry at B&H and he has already followed up with two people at Leica USA on this. He seemed every bit as concerned as I and evidently Leica USA is also very intereseted. Henry has assured me that I will be getting a brand new M7, not the one I returned. He even went the extra mile and will refund my shipping cost for sending it back. I thank Henry for his help and applaud the ability of a large company like B&H to please the customer and make it right. I know sometimes dealing with a large company the size of B&H can be frustrating, but making Henry aware of this problem made all the difference. That says a lot about Henry and for B&H. Tom Henson - -- Herbert Kanner kanner@acm.org 650-326-8204 Do not meddle in the affairs of cats, for they are subtle and will pee on your computer! - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html