Archived posting to the Leica Users Group, 2003/01/20
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Austin-- With all due respect, you must have a penchant for wrestling. :) That said, I'll respond in as civil a way as I can muster, under the circumstances. I've been ducking rotten tomatoes ever since I made the innocent gesture of helping Mike out with his question about "why the lens had to be shipped to Germany." The warranty registrations department enforces the terms of the warranty. If you'd like to call the registration department at Leica USA yourself, please feel free. Their number is 800-222-0118, ext 222. They'll be more than happy to talk you about any warranty questions you may have. And I'll bet dollars to doughnuts they'll do it with a smile as well. They can clear up any misunderstanding that has ensued due to our conversations here. Enjoy. KM - -- www.acmefoto.com | kitmc@acmefoto.com - -- - -----Original Message----- From: owner-leica-users@mejac.palo-alto.ca.us [mailto:owner-leica-users@mejac.palo-alto.ca.us]On Behalf Of Austin Franklin Sent: Monday, January 20, 2003 12:31 PM To: leica-users@mejac.palo-alto.ca.us Subject: RE: [Leica] Tri Elmar Repair Kit, > Okay folks, I've got the scoop from the director of warranty registrations > at Leica USA. No disrespect meant, but I don't know exactly what you asked...and you didn't say this was a DIRECT quote from the reply...or your interpretation. What is this person's name? Can you post the email you sent, and the email that has his reply? > This supports everything I've already mentioned > here. If that is true, then it is in contradiction with what Leica has put in writing before. Anyway, what the "director" believes, what you believe or what I believe is really irrelevant to a large degree. What matters, in the big picture, is what the warranty states, and what the law is, and how, if brought before a judge, the judge interprets the warranty and especially any vagueries therein. I understand that Leica can do what they want, but that doesn't make it legal, ethical or right. I know if I send them a camera that has an International Warranty and they refuse to repair it here (as I believe is what is granted under the terms of the warranty card), for no good reason, I believe there would be some liability that could be pursued. > 2) Leica USA considers any product not bought in the USA and warrantied > under their USA warranties to be gray market, for purposes of warranty > service. In essence, it does not matter whether you bought the non-U.S. > Leica product from a dealer in Germany, or from a dealer in the U.S. > (whether authorized or not), if the product was not imported and > registered > through Leica USA, it's gray market. I am curious if Solms know about this...and for that matter, sanctions it? If they do know, and sanction it...I know I, for one, will not be buying ANY new Leica gear at all. I will buy used gear, where the terms are clearly understood. This supposed policy is just simply egregious, and I can't imaging running a business with that kind of attitude and (lack of) service policy in place. So, according to you, anyone who buys a US product, and is traveling outside the US, will (except possibly one might get it through some amorphous unstated policy) NOT get timely warranty repair by the local repair facility, but instead it will be sent to Leica USA...and probably not be returned until LONG AFTER the trip is over, and therefore long after it's usefulness would have been served for that trip...which, basically, screws that person. Good to know. Second, if I am traveling to the US, and I need warranty service while in the US, Leica USA will not repair my gear, but will send it to Germany...and if I needed to use that gear any time in the near future (which is probably longer than my stay), well, I'm, again, screwed. Glad to know Leica stands behind it's products with such a "customer friendly" warranty policy. > In most cases, > though, Leica USA will forward the non-U.S. product to Germany > for repairs, > because the international warranties are serviced by Leica AG, in Germany. And the warranty does NOT state that...and if that is the case, it's weasely for them to NOT state that clearly in the warranty paperwork. As you have stated this (rather proudly it appears), IMO, it is an arrogant and egregious policy. I believe companies with this kind of bad attitude will not be long in business, as there are plenty of companies less arrogant, and more than happy to give outstanding customer service. Sorry, but Leicas just aren't that special to expect people to simply put up with this crap. Austin - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html