Archived posting to the Leica Users Group, 2001/06/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I have to agree with the idea that if you send it to Leica it will be returned in less than new condition. Trust me I had this unfortunate thing happen to me. I sent a brand new never used 100mm f2.8 APO into Leica USA for a loose aperture ring (the diaphram blades would snap back into the lens at the wide open 2.8 setting). I was told that only Solms can work on APO lenses so they sent it to Solms. Two months later she called to say that Solms had transfered the serial number from the old lens to a new lens. When I open the box up I was horrified. There were screw driver scratches all over the back where they had evidently did a poor job of disassembly. They didn't even touch it up. On top of that this lens turned out to be WORSE than the one that I sent in. It had dust mites crawling around inside. You could extend the lens to the macro setting and look through the rear element and see the mites with their little legs. I was furious and immediately called Brenda back. She was so embarresed that she offered to take the lens back and to issue a full Credit in my name to the store I bought it at. When she received the lens back she called my salesman to inform him of this credit so I could buy an R6.2 with motor drive which I had ordered from him to use the credit. She told him on the phone that she did not "need any magnification to see the problems" And that she was so pissed that she took it to the Leica USA vice president to see for himself. He personally approved my credit. Moral, get it replaced. Don't send it in for repair. Tom Henson - -------------------------- Sent from my BlackBerry Wireless Handheld