Re: [Leica] [leica] Help re VUESCAN

["Julian Thomas" <julianthomas@terra.es>]

I was also in contact with Ed from Saturday onwards about this problem. I'm
still not fixed yet though! He must have sent me 5 or 6 attempts to cure the
problem. Great guy and a good product.

Julian
- ----- Original Message -----
From: "Paul Chefurka" <Paul_Chefurka@pmc-sierra.com>
To: <leica-users@mejac.palo-alto.ca.us>
Sent: Monday, April 02, 2001 5:55 PM
Subject: RE: [Leica] [leica] Help re VUESCAN


> I can't offer any specific suggestions for your problem, but I can tell
you where to send support questions:  Ed's email address is
support@hamrick.com
>
> I can vouch for the level of support he provides, too.  I downloaded
version 7.0.8 yesterday morning, and had a problem running it on my SS4000
with the autofocus parameter set to "Scan" (all previous versions had worked
fine).  I sent Ed email at 11:00 a.m.  yesterday (Sunday) detailing the
problem, and at 7:00 I had a response in my inbox telling me to try version
7.0.9 that he had just put on the web.  I tried it, and my problem was
solved.  In these days of non-responsive manufacturers, this level of
personal support is unprecedented - it will keep me loyal, that's for sure!
>
> To keep it on topic, the slides I was scanning were Provia 400F shot with
my new 28 Summicron.  What an amazing combination!  As an old HP5 junky I'm
addicted to 400 ISO films, and this one is just lovely.  Great natural
colours (not too saturated), much less visible grain than Supra 400 neg
film, plenty sharp - all around a nice, nice film.  And the more I use that
28, the grinner I get :-)))
>
> Paul Chefurka
>
> > -----Original Message-----
> > From: Dan Post [mailto:dpost@triad.rr.com]
> > Sent: Monday, April 02, 2001 11:02 AM
> > To: leica-users@mejac.palo-alto.ca.us
> > Subject: [Leica] [leica] Help re VUESCAN
> >
> > My problem is that I got a Hewlett Packard 5370c flatbed
> > scanner- both for
> > the ability to do images, and because it seems to have a fairly decent
> > transparency scanning adapter that I can use for my MF negatives. The
> > scanner woorks well enough with the bundles software, but
> > when I try to use
> > VUESCAN 7.08, it doesn't scan the whole area- it seems to advance the
> > scanning head, then reverse- sort of two steps forward, one
> > step back! The
> > preview image is a multicolored 'hash' and I have not seen an
> > address to
> > which to address the problem to Mr. Hamirick
>
>