Archived posting to the Leica Users Group, 2001/03/29

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Subject: Re: [Leica] Rolls Royce / Aston Martin world service
From: Christer Almqvist <christer@almqvist.net>
Date: Thu, 29 Mar 2001 13:40:46 +0200
References: <01C0B836.536D7140.jem.kime@cwcom.net>

Talking about  _excellent_ service: I bought an Analyser  (enlarging 
meter and timer) a couple of years ago for about 250 pounds sterling 
and I have found it  to be a very helpful device in the darkroom when 
using my Leica V35 (on topic). Now there is a new model out with some 
additional features and a new metering philosophy (it proposes  the 
exposure time that will give you details in the highlight and 
indicates how much shadow detail you will get with that exposure and 
the paper grade you have selcted, and also shows the effect of 
changing exposure time and paper grade by lightning up LEDs next to a 
grey scale to show the range of grey tones you can expect). The 
manufacturer offers an upgrade of the new model to incorporate all 
the new features for less than 20% of the new price, and that 
includes return postage. I just got my updated Analyser back

I wish Apple would do the same with my computer. The screen is fine, 
the hard disc is adequate, the modem perfect, the keyboard without 
fault - why can't I have a few chips exchanged rather than having to 
buy a whole new computer. I am sure they could have designed my 
PowerBook that way if they had really wanted to.

Chris

>Which reminds me of a story from some years back with Ason Martin.
>Filming a story which involved the fastest production of a record into the
>shops, we needed a high-speed car to take us from a (record) plating plant
>to a pressing plant in Northampton. Aston Martin were local and offered a
>Vantage and a driver for the occassion.
>I followed in a little Peugeot and lost them after the first corner!
>When I eventually arrived at the destination I was horrified to find they
>were not already there. After a half hour I had a call saying they were
>having problems but would be there soon. 15 minutes later they called to
>ask could I pick them up?
>The irony was that the driver was Aston Martin's world service
>representative. If any problem locally could not be solved he'd go out to
>sort it, middle of the Sahara, central rain forest, anywhere. But after a
>stone got lodged in one of the ventilated discs they were stranded, even
>with his knowledge and expertise.
>We saved their face by not mentioning this in the film but the photos of
>that day I found a couple of days ago, taken with the Leica of course.
>11 hours from start of recording the track to playing the first record on
>air.
>Jem
>
>-----Original Message-----
>From:	Douglas Cooper [SMTP:douglas@dysmedia.com]
>Sent:	29 March 2001 00:25
>To
>
>The story -- perhaps apocryphal -- is that Rolls Royce would ship you a new
>car, anywhere in the world, if yours broke down as a result of a
>manufacturing defect.  So if you were in the middle of the Sahara, and your
>engine exploded, they'd airlift you a nice sedan.  (Actually, I don't
>believe this for a moment -- nevertheless, it's what I think Leica should
>do.)
>
>cheers,
>
>
>Douglas Cooper
>http://www.dysmedia.com
>
>NO ARCHIVE

- -- 
Christer Almqvist
D-20255 Hamburg, Germany and/or
F-50590 Regnéville-sur-Mer, France