Archived posting to the Leica Users Group, 2001/02/03
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]goldframe1@yahoo.com jotted down the following: > So why shouldn't someone expect a replacement if it is not as it should be. > "Don't repair my brand new lens if its not right - give a brand new one that > is right. I just bought the thing!!" - Leica should make it right to the > end user who puts down the cash for a NEW product. Right? Who said anything about not providing a replacement? Of course they should, that's the standard business practice of dealing with variability in the world. I never said a word to indicate that Leica shouldn't replace the lens if the guy wanted it replaced. I merely pointed out that he couldn't automatically draw the conclusion that the "fault" existed because of lapses in quality control. Please do the courtesy of actually *reading* what someone writes if you are going to respond to it. M. - -- Martin Howard | It isn't an Information Superhighway, Visiting Scholar, CSEL, OSU | it's an Information Railway. Only the email: howard.390@osu.edu | barons control speech, not transportation. www: http://mvhoward.i.am/ +-------------------------------------------