Archived posting to the Leica Users Group, 2000/11/22
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]It's not a question of employees taking holidays. If you are running a professional operation, you don't shut down a department for a week. IE: If the parts guy is gone someone else should be able to do part of his job while he's out. I remember doing business with these guys 10 or 20 years ago and things were different then. The place tan like clockwork and peopledid take holidays John Collier wrote: > So let me get this straight. There are taking holidays and you are finding > it inconvenient. Hmmm. I have always had quick, efficient and helpful > service from my distributor. The few times I have enquired of Leica NJ for > information, they too have been very helpful. I think that good employees > deserve holidays. They certainly will not stay good employees if they do not > get them. A few times, my camera has needed repair when the head technician > was on holiday. I said, "Great! Make sure he has a good time. No rush." > Because I am friendly and reasonable, they bend over backwards to help me. I > make sure that they know that I appreciate everything they do for me. Have > you ever sent a Xmas gift to your local dealer in appreciation of their > service? As you can see, I think you are being unreasonable to expect Leica > to drop everything and run to your assistance. > > I work in the service industry and am very familiar with pushy noisy people > who expect the world to revolve around them. They, as you have, tend to > throw fits and make a whole bunch of noise because they cannot have what > they want instantly. They do not care that you have already put in a 15 hour > day. They do not care if you are missing family time. > > Grow up! > > John Collier > > > From: Javier Perez <summarex@yahoo.com> > > > > Hi > > Maybe you guys are right. Those privateers may be more > > trustworthy with Ms and Flexes than Leitz. I called up monday morning > > for some parts. What I got was a recording from the parts department > > saying there would be no one there until the 27th. Meanwhile I'm trying > > to decide > > if a wrecked camera is worth buying but I can't close the deal because I > > don't > > know how much the parts will cost. Leitz parts prices are very > > unpredictable so you have to > > ask less you like surprises. Anyway I told them it was an emergency and > > the > > receptionist transferred me around until I finally wound up talking to a > > guy whose job is > > apparently to tell people no. He said he couldn't do it and there was no > > one else there who > > could until next monday. What a disgrace! heluva way to run a business. > > I thought I was in a > > government office! I can understand understaffing induced by budget > > constraints and I > > can also understand people wanting to take a week of for Thanksgiving > > but there is no excuse > > for allowing an entire department to remain unattended for a whole week. > > There were at least 3 > > people there and none of them could acomplish the simpleset task of > > looking up a part > > price on a computer screen or datasheet. Guess they don't communicate > > much amongst each other. > > maybe they just don't care. I wish they would put me in charge of NJ for > > a week. There would be > > some fundamental changes right quick! > > __________________________________________________ Do You Yahoo!? Talk to your friends online with Yahoo! Messenger. http://im.yahoo.com