Re: [Leica] NJ service dept?

[telyt560@cswebmail.com]

On Wed, 16 August 2000, Byron Rakitzis wrote:

> 
> Hi,
> 
> I just need to blow off a little steam. I sent a lens to NJ for repair
> in February, and it slowly worked its way to Germany after a series of
> back-and-forth with Leica NJ. The latest I've heard is that they haven't
> even started working on the lens in Germany because they thought I hadn't
> approved the estimate. i.e., when I called a few days ago to find out
> what was taking so @#$# long they said they didn't have my approval.
> 
> The darndest thing is that they got my approval and gave me a target
> delivery date (mid-July) several months ago.
> 
> I'm sure the person on the phone is just doing their job, etc., but I got
> a few very unapologetic monotone responses from the service dept. on the
> telephone today. What happened to the golden rule? It just left me
> seething at the end.
> 
> It seems that this lens has been sitting on a shelf somewhere for the
> better part of a year, just because of Leica's peculiar way of approving
> work estimates.
> 
> Anyway, I'm pissed off so I decided to write this note. Unfortunately
> it's not a repair which Sherry could handle, she deferred to the Leica
> repair dept.
> 
> Byron.

Not to belittle your frustration about this screw-up, but my experience in the last few days with Leica NJ parts has been very different.  I e-mailed Dave Elwell (leicaparts@juno.com) for a small part for a 20-year-old shoulder stock #14188.  The shoulder stock is long-discontinued and the part is just a steel pin but through a small series of e-mails and faxes he helped me describe the part well enough that he figured out what I wanted, and he's sent it to me gratis.

Doug Herr
Sacramento
http://ourworld.compuserve.com/homepages/telyt
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