Re: [Leica] Lisle-Kelco Service - Impressive

[Chris Lee <chrislee@mac.com>]

Hi John,

I'm very glad to hear your positive experience with Lisle-Kelco.

Do you have any idea how much they would've charged you for the re-alignment
if your equipment wasn't still on warranty?

Regards,

Chris

> From: John Collier <jbcollier@home.com>
> Reply-To: leica-users@mejac.palo-alto.ca.us
> Date: Mon, 24 Jul 2000 10:59:14 -0600
> To: <leica-users@mejac.palo-alto.ca.us>
> Subject: [Leica] Lisle-Kelco Service - Impressive
> 
> On Wednesday night I noticed that my vertical rangefinder alignment on my
> new M6TTL was significantly out. I thought back and had a great deal of
> difficulty deciding which nasty knock might have caused the trouble. It
> might have been when the camera swung around while I was loading wee James
> into the car seat, resulting in a rather solid smack against the door post;
> or, it might have been when my darling daughter decided to move the diaper
> bag out of her way, grabbing the unsuspecting camera by the strap and
> bouncing the camera off the asphalt not once but twice. Needless to say the
> fact that it was out of alignment did not come as too much of a surprise but
> how fast could I get it repaired as I had a outlaw wedding coming up. I
> emailed Lisle-Kelco that night and enquired as to whether they were set up
> to do rangefinder alignments yet, they have just taken over the
> distributorship in Canada,  and explained I was in a bit of a rush and did
> not want it going to Germany. I also offered to give them my credit card no.
> so they could air it back when they were done. On Thursday morning I
> received an email reply saying they could do the work no problem and not to
> bother about the return freight. So I dashed down to the post office and
> sent in overnight air to L-K in Ontario, several thousand miles away, and
> then toddled off on a visit to some different outlaws for the weekend. On my
> Monday morning, I checked with the post office and confirmed it was
> delivered on Friday and was just settling down to peruse the Leica-users
> weekend ramblings when a knock sounded sharply on the front door. There, in
> their natty rich brown attire, was UPS with the faultlessly repaired
> camera!!! What can I say but that Lisle-Kelco's service is AMAZING.
> 
> Cheers
> 
> John Collier
>