Archived posting to the Leica Users Group, 2000/06/19

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Subject: Re: [Leica] How to get "good service" from Leica USA
From: "Henning J. Wulff" <henningw@archiphoto.com>
Date: Mon, 19 Jun 2000 22:05:22 -0700

At 9:33 PM -0700 6/19/00, Bill wrote:
>Jim wrote:
>
>This is in stark contrast to my experience with my Summilux 35 ASPH,
>which I
>sent in back in January under the 2-year international warranty.
>Leica has
>never sent me any feedback about the lens.  Fortunately, I sent the
>lens via
>FedEx, and have a printout of the shipping confirmation.  Leica is
>now
>telling me that it may be until September or longer until I see my
>lens
>back.  Ridiculous.  I am leaving on a 11 month trip to gather
>material for
>http://www.spectare.com in September, and will probably not have this
>lens
>by then.
>---------------------------------------------------------------------
>
>Jim,
>
>I'll tell you what has worked very well for a lot of people both on
>and off this group.
>
>If you have access to a FAX machine, send a short, polite FAX
>describing your problem to the attention of Herr Hans-Peter Cohn,
>Chairman, at Leica Camera in Solms (The FAX number is
>44-0-64-42-2-08-3-33 you may or may not need the first zero).  When
>you do this, POO-POO tends to hit the fan and you usually get a phone
>call from the lovely people at LEICAUSA telling you that by some
>"extraordinary coincidence", you lens is ready, and they will ship it
>to you tomorrow.  Funny how that happens.
>
>If you do not have access to a FAX machine, go to the Leica web site
>at http://www.leica-camera.com click on MAIL in the upper right hand
>corner of the page, and at the top of the text put in all caps:
>"ATTENTION HERR HANS-PETER COHN, CHAIRMAN" and describe your prolem.
>The results will be similar.  The e-mails go directly to Solms.
>
>As a consumer, I have two basic problems. (1) When I am paying for
>first class service, I expect first class service; and, (2) I have an
>extremely low tolerance level for Bull Sh*t.

This is all assuming you paid for first class (ie, not grey market)
service, right?


   *            Henning J. Wulff
  /|\      Wulff Photography & Design
 /###\   mailto:henningw@archiphoto.com
 |[ ]|     http://www.archiphoto.com