Archived posting to the Leica Users Group, 1999/08/11
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]At 12:31 PM 08/11/1999 -0700, you wrote: >Dear Friends, > >I need some advice. A few days ago, i received a poorly packaged B&H >shipping box filled with B&W printing paper. There wasnt enough peanut >foam to keep the box was being crushed as boxes are usually piled on top >of one another! As a result, there was a 2"x2" hole of the shipping box >in one corner, and inside three of the printing paper boxes had 3" >splits along the cardboard edges. I'm concerned that the printing paper >may not be adequately protected from sunlight. Rather than go through >the hassle of returning the boxes and waiting 3 weeks for replacements, >I'd like to know what I should or can do. > >thanks >bee lian bee - Call B&H customer service right away. I have never had a problem with their immediately replacing any damaged shipment. I've taken photos of the damaged boxes but never needed them. They will send a replacement before you return the damaged one. B&H has very good customer service in my experience. Leically, Tina Tina Manley, ASMP http://www.tinamanley.com