Archived posting to the Leica Users Group, 1999/07/26
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Harrison, I had a recent similar (smaller) disappointment with Leica UK. I had a 40mm Focotar with a marked rear element. I looked at the lens, I could see it would be easy to take the rear element out, I asked leica if they would send me the element for me to replace myself. "Oh, no, no, no" they replied, this is a precision job, it needs to be centred, checked, collimated, whatever, "you can't do that at home". So I send it in, I don't want to 'spoil the ship for a ha'pporth of tar' (well, 112 GBP) . It comes back and the lens will not focus, nowhere, it's 'out to lunch'. I wonder if I'm doing something wrong, ring up Leica who ask to see it returned. The lens is eventually returned, working, but with a computer print out note that almost suggests I'd been responsible for the problem. "The lens is now working to manufacturers specification". I gave them stink. What was the worst was that there was no courteous response and no explanation until I demanded one (the wrong lens element had been sent, the first repair hadn't been checked) which was especially galling after all the hype about precision checking etc. Until Leica can treat their customers with respect, they will not have a service department that is worthy of their name. Jem > -----Original Message----- > From: Harrison McClary [SMTP:harrison@mcclary.net] > > It was more the attitude from Leica NJ that totally turned me off...they > were beyond rude...lost my camera (yes LOST it)...flat out told me that > they could not find the problem so they kept sending it back to me > broken...and other things. I HATE poor customer service and want some > kind of decent customer service not a big corporate run around. > > Best regards, > Harrison McClary >