Re: [Leica] Leica NJ incompetence

["Wilhelm L. von Ohlen-Larsen" <vonohlen@lightspeed.net>]

Ken, I really feel for you.

My recent experience with Leica NJ was quite the opposite of yours.

I sent my M6 HM in at their recommendation for problems with rangefinder
flaring.  They fixed the problem in 2.5 weeks.  I would have to agree that
they have some phone relation problems.  They also do not tell you what the
solution was....but I really didn't care because the problem was solved and I
would much rather have a properly working camera than an explanation as to
what they specifically did to fix it.

You might consider contacting the Leica representative for you dealer.

BTW, many thank for the great advice a couple of years ago as to how to use
the Bellows II and integrate the M system with the R system.




- -----Original Message-----
From: Ken Wilcox <wilcox@tir.com>
To: leica-users@mejac.palo-alto.ca.us <leica-users@mejac.palo-alto.ca.us>
Date: Friday, May 28, 1999 1:33 PM
Subject: [Leica] Leica NJ incompetence


>More than six weeks ago I purchased a new Prodovit 2002 through one of the
>dealers on this list. He had it drop shipped to me directly from Leica NJ.
>Took a couple of weeks to arrive.
>
>When I unpacked it and plugged it in I discovered that it was not in
>perfect working order. (made a ticking sound) My dealer told me to send it
>back to NJ for repair as there were no more available at that time. He told
>me to send it to the attention of Brenda Olesin, which I did.
>
>When I had not received it by last week (Wed) I called and asked Brenda
>about it and was told that she would call me back. She did not do so. I
>called again of Friday and was told by another person that it would ship
>Monday of this week. When I called again on Wed. I was required to leave a
>voice mail and someone would return my call. No one did.
>
>NJ is a two to three day shipping distance from my home. The projector
>arrived today, more than 6 weeks after I paid for it and IT WAS NOT
>REPAIRED. I called Leica NJ again and was shunted off to voice mail. I
>called back and said I wanted to talk to a real person. (This request was
>treated rather curtly by the person directing calls.
>
>I spoke to another person in Service who didn't know what to do and
>promised to call me back. That was more than an hour ago and I have not
>been called.
>
>More than six weeks since I bought it and I haven't been able to use it
>yet. It seems to me that when a brand new item is returned by a customer
>who is willing to accept a repair rather than a replacement that Leica
>should have move that item to front (or very near) of the repair que and
>made damn certain that the repair was done properly.
>
>Or am I out of line with my expectations?
>
>Ken Wilcox
>------------------
>Ken Wilcox Carolyn's Personal Touch Portraits
>LAW LHSA MEA           <wilcox@tir.com>
>