Archived posting to the Leica Users Group, 1999/05/02

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Subject: Re: [Leica] Nikon is not consumer friendly. Period. Maybe you pros have better luck.
From: Harrison McClary <harrison@mcclary.net>
Date: Sun, 2 May 1999 21:39:36 -0500

>I guess from a stand point of their older products they are not real
>friendly.  I am even an NPS member, and in all reality, we really don't get
>really extra service,

Gary,

I never have understood what Nikon means by their NPS service...in my 
experience it is nothing short of a joke. 

In my experience Canon has the best pro services division of all. Heck at 
the World Series one of the Nikon NPS techs was my film runner...later 
that same year I left a bunch of junk overnight with her at NPS at Super 
Bowl 28 and Nikon did nothing to any of it...I left my Canon F1 and 400 
2.8 with CPS (I was not even a CPS member, but was an NPS member) and 
Canon repaired the top of my F1 where I had droped it and broken the wind 
lever, redid part of my lens that was loose and gave me a cool Super Bowl 
pin...all in the one hour I ate lunch.   It was at this game Canon lent 
me an EOS 1 and a 400 2.8 to play with also...It was only a few months 
till I completly switched to Canon.  IMHO and IME Canon has come through 
in the cluch more often with less equipment related failures than Nikon 
or Leica has.  Now if only they had a falsh system as good as Nikon...but 
then no one has a flash system as good as them.

Best regards,
Harrison McClary
email: harrison@mcclary.net
http://www.mcclary.net
preview my book: http://www.volmania.com