Archived posting to the Leica Users Group, 1999/03/04
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]You mean - 2 working days time. Doesn't sound too bad to me. Gareth Jolly (Australia) >>> Andrew Nemeth <azn@nemeng.com> 4/March/1999 04:00pm >>> Adeal are the sole Australian distributor for Lieca equipment. They are also the main Aust. service point for Leica cameras and lenses. *Sent them my 90mm R Summicron yesterday to get it serviced. They got it today, but won't look at it until *Tuesday* next week! Reasons... o Too late to do anything today, Thursday (at 16:30pm?) o Their lens technician isn't in Friday o They don't work weekends o Monday is a public holiday in VIC (the state in which they are located). So the earliest they can *give me a quote* (let alone even start to work on it) is Tuesday, in 5 day's time. ! Wonder how many pros on this list would stay in business if it took them 5 days to issue an initial quote! I've gone from intial query to finished product in less time!!! Ah yes, Australia. Nice place to visit, but a hopeless place to do business. As you can guess - I'm fuming at this. After a lot of arm twisting I managed to *force* one of their technicians to look at it tomorrow (Friday), but why do you have to kick people to do the job they are paid to do anyway?... Wonder if LUGgers in other countries face such Leica service slackness? Regds, Andrew Nemeth VR MEDIA SOUND PHOTO JAVA nemeng Warrimoo Australia www.nemeng.com