Archived posting to the Leica Users Group, 1999/02/25
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Andre' Jean: You viewpoint on the R8 and quality is outstanding. I particularly liked your comment about excellence is possible, perfection is not. I am into my second R8. I sold the first one after not being able to get the winder to function. Months later I realized that I had acted too quickly and purchased another one. I also own a Nikon F5 system and I can compare the two with some sort of credibility. Both are uniquely different. I am glad I can have both as they both do what they do better than any other SLR on the market, IMHO. I surely wouldn't want to live without Leica optics. The response that I received from Leica when my first R8 failed was exceptional. I am sure that I would have been disappointed with a similar problem from Nikon. Thanks for your comments. Bob Bedwell << > >> Anyway, I hate to be bringing the group down with my Leica woes, but it sure >> seems like others have had the same problems with the R8. I would like to voice a personal concern: It might have been more constructive to report on the problem and resolution thereof, and any problem encountered with service after the product had been "processed". Why ? Because most people don't realize that excellence is possible, perfection is not. I have had to manage customer satisfaction and audio stores before. Would people focus on the problems that do occur, even with some of the best products, it might cause enough confusion as to destroy an excellent product and market, and people's careers. Fact remains, even a space shuttle can go down on a rubber ring ! I am totally convinced the problem will be properly addressed and that things will get back on track: proper action will be taken to maintain this customer a happy person. We might be stunned to learn of the failure rates of some competitors. The Leica R8 is a micro-electronics marvel, built like few others if any at all, and remains a very serious value I would surely like to have access to recommend and sell were I a photo store manager or owner. When people who are not cognizant of service bay procedures and real life conditions (that's the hot spot, the ultimate test of any "operation", where I'm concerned), are repeatedly exposed to worrysome or frustrating technical problems, their confidence goes down. To someone experienced with such realities, it remains that Leica products shine like no other! Further, a photo / cinema equipment technical career surely must be one trippy and rewarding job. Best regards, André Jean Quintal >>