[Leica] Stan Tamarkin's Reply

["James R. Nelon" <JNelon@netvigator.com>]

> In fairness to Stan Tamarkin's viewpoint and his comments, I think it
> best that his points get expressed in the same forum that mine were.
> Perhaps I was a bit harsh in my rememberances of the expensive cam
> incident.
> At any rate, here's his input. I take what he says as important and
> fair to round out
> the complete story.
>
> Jim Nelon
>
>
> Stan Tramarkin wrote:
>
> > Dear Mr. Nelon:
> > You have put on the internet a note about me and my company that
> > completely mis-represented our dealings.  While I must admit that I
> do
> > not remember what happened after our telephone conversation,  I do
> > clearly remember assuring you, as I always do, that you could have a
>
> > full refund by simply returning the lens, and that the lens that you
>
> > wanted "Rom'd" was not appropriate for this because it had
> originally
> > been a two-cam lens.  Our conversation was cordial and you were
> quite
> > satisfied.  If there was something else I was supposed to do, I do
> not
> > remember it (although I do not doubt what you say).
> >
> > However, I am quite sure I told you that you could have a refund and
> I
> > clearly explained to you what had happened.  While I MIGHT be guilty
> of
> > poor follow-through, a simple second phone call from you (which
> should
> > not have been necessary) would have put matters on the right track.
> >
> > I resent your publicizing what happened because it is only part of
> the
> > story and omitted my explanation, my apology, and my offer to accept
> a
> > return.  While we are not perfect, my experience in mail order since
>
> > 1972 has demonstrated that no one is better.  We do occasionally
> make
> > mistakes, but have NEVER had  unhappy customer who is a reasonable
> human
> > being.  I am not putting you in this category, but I am saying
> clearly
> > that I resent your telling, and in such a public fashion, only part
> of
> > the story--a part that makes me look bad and omitting what makes me
> look
> > good.
> >
> > Yours,
> > Stan Tamarkin
>
>



> --

James R. Nelon
Hong Kong, China
http://home.netvigator.com/~jnelon