Archived posting to the Leica Users Group, 1999/01/10
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Maybe...just maybe, we could altogether right a complaint to Leica in Alastair's name. I mean seperate we might not amount to an Algado or an HCB but together, the LUG, they could start to understand that we have somewhat of a purchasing power. I am not for trouble but after all we buy their product and we spend hours a week writing and talking about it, and marketing it for them. Somehow in the 90's and now close to the millenium doesn't "customer satisfaction" amounts to something? I've been on the LUG for quite a while now and to tell you the truth I am truly fed up to hear that Leica inc. does not seem to take its customer more seriously than that. I have my own business and if I had been as "nonchalant" with my customers I don't think I'd still be in business today. I don't know if they need some business reengineering but they sure could use some help from us in that so called "customer service" department. Jus a tought...what do you think? Francois In a message dated 1/10/99 4:49:11 PM Eastern Standard Time, tedgrant@islandnet.com writes: << frankly I don't think they give a flying hoop! Unless of course you happen to be HCB or Salgado. Then I bet Leica would be falling all over themselves to fix everything as fast as possible. But the ordinary every day photographer like us on the LUG they just shrug their shoulders and carry on. >>