Archived posting to the Leica Users Group, 1998/11/07
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]If your referring to Leica USA INC, I'm having the same problem. No contact. I've sent email to them to check the status of my M6 repair. Nothing. I did however receive an invoice stating the the repair is underway with about a three week turnover. You would think that they would be on top of any email transactions. My guess is that it's a waist of time for them. Heck, if your the only game in town they can afford to be less than communicative. I'm not worried. I expect my M6 back in about two more weeks. If it was my only camera, I would probably raise a stink. Otherwise, I'm pretty patient provided it gets fixed to my satisfaction. Incidentally, I found repair prices to be quite Leicaish (big bucks). I couldn't get any takers on a meter repair. Everyone I contacted said "send it to Leica". I'm hoping that the expense is reciprocated in a quality repair job. Scott Harrison McClary wrote: > Saturday, 7 November 1998, Thomas J. Donovan wrote: > > > my R8 replacements have been steadfast. > > Tom, > > What do you mean and what were the problems? I shipped my R8 to Leica > for the second time since September with some kind of electrical > problem. > > After calling and leaving 4 voice mail messages over the course of a > week I finally got the operator who put me into the repair > department. The fellow there told me to ship it to the VP up there > with a letter outlining my problems. I sent it Fed-ex and he got it > yesterday. > > Still haven't heard a word. None of my messages were ever returned. > > With customer service like that I am REALLY glad I invested in Leica. > (HEAVY SARCASM here) > > If I do not hear from Leica next week I want to try contacting Leica > Corporate Offices world hdq. Do any of you have e-mail for anyone > there? > > Best regards, > Harrison McClary > http://people.delphi.com/hmphoto > preview my book: http://www.volmania.com