Archived posting to the Leica Users Group, 1997/11/05
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]>Similar attitude I have noticed when you go to the professional section of >our local Wolf Camera store in the 14th street. Some of those guys treat >you like you are an idiot. I used to work for Wolf doing commercial sales in the Chicago area. I would suggest you fill out a Customer service/complaint card and tell Chuck Wolf about how you were treated. That kind of treatment really isn't very professional and is a poor practice for any retailer. As a former assistant manager, I can tell you we would fire anybody who treated customers as idiots. I'm not defending their actions but, I can tell you that a lot more idiots come to the professional department than professionals. I found it hard at times to keep a straight face with some of the "Pro's" questions and watching them mishandle equipment or not knowing how to change lenses on their Nikon or Canon . After you've worked a store for a while you know all of the pro's in the area and assume anyone you don't know isn't one. Besides that a lot of people want professional discounts (on one roll of film?) and professional service on repairs (I'm going on vacation) and will claim that their being asked to take pictures of the park district soccer games qualifies them a professional. We had lookers who never bought anything from us, but handled everything in our store and of course bought mail-order to save a couple of bucks. We had talkers who would tell us their life story, questioners who asked everything, impatienters who got extremely frustrated if they were in line behind a looker, talker or a questioner. Counter contemplaters that took forever to make up their mind and once in while we had buyer who did enough homework to know what he needed and wanted to buy. On the other hand, at most of the stores I've been to, the idiots were behind the counter rather than in front of it. There are make-it-up-as-you-go salesman who have never read the instruction book of any camera. 3 vs 4 element techno-freaks who discuss irrelevant facts, figures and specifications and can't answer a simple question. The non-user salesman who responds to the difference of Kodachrome and Fujichrome as being "one comes in a green box and you can't really see that much difference in the prints................ (OH...... you wanted slide film????)" and I could go on and on..... Anyhow I think a lot of people in this world need an attitude adjustment, (most of whom, by the way, seem to work in retailing or perhaps art circles...) Everyone is competing with each other to be better, smarter, prettier, wealthier, happier or whatever. It's often an if you are not equal or better than me on some level I choose...... than get lost attitude. So many people are stuck on themselves and the world would be a better place to live if people weren't and instead would follow the golden rule and put others first. Hey where did this soap box come from????? Duane Birkey HCJB World Radio Quito Ecuador